Refund policy

Return and Refund Policy

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

Please review all product details and size information carefully before placing your order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at hello@theearthuniversity.com within 30 days of delivery.

Include:

Your order number
A description of the issue
Clear photos showing the product and the problem

Approved claims may be resolved with a replacement or refund at our discretion. You do not need to return a damaged or defective item unless we specifically request it.

Lost orders

If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date.

We may ask you to confirm your shipping address, review tracking information, or contact the carrier before approving a replacement or refund.

Incorrect addresses and unclaimed packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect address, incomplete address, refusal, or failure to claim the package may require an additional shipping charge before they can be resent.

Order cancellations

Orders enter production shortly after they are placed. We cannot guarantee that an order can be changed or canceled after checkout.

Refund processing

Approved refunds are issued to the original payment method.

Your financial institution may require additional time to post the refund to your account after it has been processed.

Contact

For return or refund questions, contact:

Earth University
Operated by No Rivals Collective LLC
hello@theearthuniversity.com